Reference

How we handle your legal rights and account security

Your account, deposits and withdrawals depend on clear rules that we keep consistent across every region we serve.

Account verification requiredData retention policyWithdrawal protection stepsSupport available via chat and email
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live123 slot How we handle your legal rights and account security
LEGAL HELP

How to reach our legal and account team

Team online

Legal Email

[email protected] handles account disputes, data requests and policy questions. We respond within two business days with full details about how your request affects your account.

Live Chat Support

Our support team answers urgent account access or payment verification questions via in-app chat, 10 AM to 10 PM Jakarta time, seven days a week.

Account Settings

You can review your data, update your contact details, and view your transaction history directly in the Account menu without contacting support.

DATA & SECURITY

What we protect and how you can verify it

Password & Login

Your account uses two-factor verification via SMS or email when you log in from a new device. We never store your password in plain text; it's hashed with industry-standard encryption.

Payment Data

DANA, OVO, GoPay and QRIS process all payment details directly; we see only your transaction ID and amount. Your wallet credentials never touch our servers.

Data Retention

We keep your account data for as long as your account is active. After you close it, we retain transaction records for two years for regulatory audit, then delete personal details.

Withdrawal Verification

Before we process any withdrawal, we verify your identity through your registered payment method and confirm the destination account matches your profile.

Access Requests

Email [email protected] to request a copy of all data we hold about you. We deliver a complete export within five business days.

Policy Changes

If we update this legal framework, we notify you by email at least 30 days before changes take effect. You can review the new terms in your Account Settings.

Common questions about your legal rights and account

Head to Account Settings, select 'Close Account,' and confirm. We pause all deposits and withdrawals immediately. Any balance is returned to your registered DANA, OVO, GoPay or QRIS within one business day. Your data is retained for two years under audit rules, then removed.

While your account is active, we keep all login, transaction and verification data. After you close it, we hold transaction records for two years for regulatory compliance, then delete all personal details including your name, phone and address.

Yes. Email [email protected] and request your data export. We'll send you a complete file of every transaction, login, deposit and withdrawal record, plus your profile, within five business days, at no cost.

Deposits via DANA, OVO, GoPay and QRIS are held in a segregated account separate from our operating funds. If we cease operations, those funds return to your payment method. Bank transfers are similarly protected under standard audit rules.

Contact live chat immediately or email [email protected] with the time and date of the suspicious activity. We freeze your account, review login logs, and reset your password within two hours. Any disputed transactions are investigated within 48 hours.

We share transaction data only with your payment provider (DANA, OVO, GoPay or QRIS) to process withdrawals and with auditors required by law. We never sell your data. Your personal information stays within our systems and our legal compliance archive.

If a withdrawal is declined, you'll see the reason in your transaction history (e.g., verification pending). Email [email protected] with details. We review account-security and compliance checks within three business days and reply with the outcome in writing.

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